{"id":271310,"date":"2026-03-22T18:46:42","date_gmt":"2026-03-22T23:46:42","guid":{"rendered":"https:\/\/langcom.org\/?page_id=270310"},"modified":"2026-09-26T17:40:59","modified_gmt":"2026-09-26T15:40:59","slug":"reclami","status":"publish","type":"page","link":"https:\/\/langcom.org\/italy\/reclami\/","title":{"rendered":"Reclami"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>Reclami<\/h1>\n<p>In Langcom vogliamo risolvere qualsiasi problema con i nostri servizi in modo rapido e diretto. Se desideri presentare un reclamo, segui questi passaggi.<\/p>\n<h2>Come presentare un reclamo<\/h2>\n<ol>\n<li>Scrivici a <a href=\"mailto:admin@langcom.org?subject=Reclamo\">admin@langcom.org<\/a> con oggetto \u00abReclamo\u00bb.<\/li>\n<li>Indica nome e cognome, indirizzo email e numero di telefono.<\/li>\n<li>Specifica il servizio acquistato (corso, lezioni, esame), la data e il numero d'ordine, se disponibile.<\/li>\n<li>Descrivi il problema e la soluzione che richiedi.<\/li>\n<\/ol>\n<p>Confermeremo la ricezione via email e ti daremo una risposta completa entro un massimo di 15 giorni lavorativi.<\/p>\n<h2>Tutela dei consumatori<\/h2>\n<p>Se non sei soddisfatto della nostra risposta, puoi rivolgerti all'Autorit\u00e0 Garante della Concorrenza e del Mercato (AGCM) su <a href=\"https:\/\/www.agcm.it\" target=\"_blank\" rel=\"noopener\">agcm.it<\/a>. La Commissione europea pubblica inoltre l'elenco degli organismi di risoluzione alternativa delle controversie su <a href=\"https:\/\/consumer-redress.ec.europa.eu\/dispute-resolution-bodies\" target=\"_blank\" rel=\"noopener\">consumer-redress.ec.europa.eu<\/a>.<\/p>\n<h2>Dati del fornitore<\/h2>\n<p>Langcom \u2014 Av. Toribio de Luzuriaga 959, Huaraz, \u00c1ncash, Per\u00f9 \u00b7 <a href=\"mailto:admin@langcom.org\">admin@langcom.org<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><h2>Modulo di reclamo<\/h2><style id=\"wpforms-css-vars-276912\">\n\t\t\t\t#wpforms-276912 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-276912\"><form id=\"wpforms-form-276912\" class=\"wpforms-validate wpforms-form\" data-formid=\"276912\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/italy\/wp-json\/wp\/v2\/pages\/271310\" data-token=\"c016f46e72e36265e5485ec2b05eda04\" data-token-time=\"1792810661\"><noscript class=\"wpforms-error-noscript\">Abilita JavaScript nel browser per completare questo modulo.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Abilita JavaScript nel browser per completare questo modulo.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-276912-field_1-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_1\">Nome <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-276912-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-276912-field_1-error\" required><\/div>\t\t<div id=\"wpforms-276912-field_12-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"12\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-276912-field_12\" >Telefono richiesta Email<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-276912-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-276912-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_2\">Cognome <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-276912-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-276912-field_2-error\" required><\/div><div id=\"wpforms-276912-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_3\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-276912-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" aria-errormessage=\"wpforms-276912-field_3-error\" required><\/div><div id=\"wpforms-276912-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_4\">Telefono<\/label><input type=\"text\" id=\"wpforms-276912-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-276912-field_4-error\" ><\/div><div id=\"wpforms-276912-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_5\">Documento d&#039;identit\u00e0 (facoltativo)<\/label><input type=\"text\" id=\"wpforms-276912-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-276912-field_5-error\" ><\/div><div id=\"wpforms-276912-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_6\">Servizio acquistato (corso, lezioni, esame) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-276912-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-276912-field_6-error\" required><\/div><div id=\"wpforms-276912-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_7\">Numero d&#039;ordine (se disponibile)<\/label><input type=\"text\" id=\"wpforms-276912-field_7\" class=\"wpforms-field-large\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-276912-field_7-error\" ><\/div><div id=\"wpforms-276912-field_8-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Tipo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-276912-field_8\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-276912-field_8_1\" name=\"wpforms[fields][8]\" value=\"Reclamo\" aria-errormessage=\"wpforms-276912-field_8_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-276912-field_8_1\">Reclamo<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-276912-field_8_2\" name=\"wpforms[fields][8]\" value=\"Rimborso o problema con il servizio\" aria-errormessage=\"wpforms-276912-field_8_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-276912-field_8_2\">Rimborso o problema con il servizio<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-276912-field_8_3\" name=\"wpforms[fields][8]\" value=\"Suggerimento\" aria-errormessage=\"wpforms-276912-field_8_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-276912-field_8_3\">Suggerimento<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-276912-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_9\">Dettagli del reclamo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-276912-field_9\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-276912-field_9-error\" required><\/textarea><\/div><div id=\"wpforms-276912-field_10-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-276912-field_10\">Soluzione richiesta <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-276912-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-276912-field_10-error\" required><\/textarea><\/div><div id=\"wpforms-276912-field_11-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"11\"><fieldset><legend class=\"wpforms-field-label\">  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-276912-field_11\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-276912-field_11_1\" name=\"wpforms[fields][11][]\" value=\"Dichiaro che i dati forniti sono veritieri e acconsento al loro utilizzo da parte di Langcom esclusivamente per gestire la mia richiesta.\" aria-errormessage=\"wpforms-276912-field_11_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-276912-field_11_1\">Dichiaro che i dati forniti sono veritieri e acconsento al loro utilizzo da parte di Langcom esclusivamente per gestire la mia richiesta.<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-276912-field_12-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-276912-field_12-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-276912-field_12-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"276912\"><input type=\"hidden\" name=\"wpforms[time_token]\" 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--><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":"","_kiss_seo_title":"","_kiss_seo_excerpt":""},"academy_matrix_group":[],"class_list":["post-271310","page","type-page","status-publish","hentry"],"dsm_author":{"name":"","avatar_url":"","archive_link":"","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/pages\/271310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/comments?post=271310"}],"version-history":[{"count":1,"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/pages\/271310\/revisions"}],"predecessor-version":[{"id":276911,"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/pages\/271310\/revisions\/276911"}],"wp:attachment":[{"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/media?parent=271310"}],"wp:term":[{"taxonomy":"academy_matrix_group","embeddable":true,"href":"https:\/\/langcom.org\/italy\/wp-json\/wp\/v2\/academy_matrix_group?post=271310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}